CORONA VIRUS UPDATE: Framework remains open for business and ‘trading as usual’ during the lockdown period in England. Please stay safe and well.

 
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frequently asked
questions

 

SHIPPING & DELIVERY

All orders are shipped from our warehouse in Hampshire, United Kingdom.

 
q: Do you ship orders the same day?

Yes! if you orderis received before 1600 hrs then your order will ship the same day with either DPD or Royal Mail depending on the size of the parcel.

Please note that the 'cut off' for same day despatch for the Slinger ball launcher is 1300 hrs. This is due to the extra time our team require to check every bag thoroughly before despatch.

 
q: Do you offer time slots for delivery?

Yes! Should your select any DPD shipping option you will receive a text and/or an email on the morning of your delivery with a 1 hour time slot for delivery.

You may also choose specific timed delivery options in the checkout but please note additional charges will be applied.

 
q: How much does delivery cost?

Delivery is FREE within mainland UK if you spend a minimum £50. Free delivery is not included for orders shipping to Isle of Wight, Isle of Man, Channel Islands, Northern Ireland & Scottish Highlands.

All shipping charges that are applied are calculated by the weight of the order. Our smart shipping functionality will give you different delivery options based on your specific order and intended destination.

 
q: What company do you use for shipments?

UK, Channel Islands & Northern Ireland deliveries under 2kg - Royal Mail
UK, Channel Islands & Northern Ireland deliveries over 2kg - DPD

Deliveries to the following European countries are all shipped using DPD parcel service.
Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden, Switzerland & Ukraine.

 
q: Do you ship outside the UK?

Yes, we ship orders to the following European countries:
Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden, Switzerland & Ukraine.

Due to contractual reasons with our loyal suppliers, we cannot ship products outside the European Economic Area (EEA).

 

CHECKOUT & PAYMENTS

All customer details and payment information on our site is 100% safe & secure.

 
q: What payment methods do you accept?

We accept card payments through the secure Sagepay payment gateway.

Accepted card types: Visa Debit, Visa Credit, Maestro & Mastercard

If preferred, customers can also pay by BACS transfer.

 
q: Can you ship orders out on account?

Framework is able to offer 30 day credit terms to selected trade-only customers who pass our stringent credit checks

 
q: Can I use a discount code?

Yes! Valid discount codes can be used and applied in the shopping cart.

To receive our regular special offers on strings, grips andour wide portfolio of other racquet sports accessory items, please ensure you sign up to our newsletter. Scrolling down to the bottom of our website and input your email address in the newsletter 'sign up' section.

 
q: Billing And Payment Options

Once you have placed an order with frameworksports.com you will be emailed an order confirmation detailing the product ordered and associated pricing. You will also receive a payment confirmation by email which will detail your chosen method of payment. Once the order is despatched from our warehouse, a final invoice will be emailed which should be retained by the purchaser.

 

RETURNS

 
q: How Can I Change Or Cancel My Order?

If your order has been submitted but not despatched it is possible to amend or cancel it. To do this, you must either contact us by phone immediately on +44(0)1730 893 018 or email our team sales@frameworksports.com with clear instructions how to proceed. If we hear from you before the order is despatched then we should be able to effect any changes you require before despatch is made.

If the order has left our warehouse you remain entitled to return all or part of the order within 28 days and receive the appropriate refund.

 
q: Can I return any order for a full refund?

Yes! You can return any item within 28 days of receipt. You are entitled to a full refund or to exchange the goods (if preferred). If you wish to return goods, please ensure that the item is adequately packaged and include a brief note inside the parcel explaining the reason for the return. We cannot be held responsible for items being returned to Framework that lost or delayed in transit. Please ensure all returns are sent to the following address:

Framework Sports & Marketing Ltd
Unit 18A Buriton Business Park
Mapledurham Lane
Weston
Petersfield
Hampshire
GU32 3NJ
United Kingdom

 
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