IMPORTANT NOTICE: We are now closed for the holidays until Monday 6th January 2025. Website orders will be processed on our return.
This Privacy Policy details how your personal information is collected, used and shared when you visit or make a purchase from https://frameworksports.com/ (the “Site”).
When you visit the Site we automatically collect certain information about your device - including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site and details about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and details on disabling cookies please visit http://www.allaboutcookies.org.
- “Log files” track your actions on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- “Web beacons”, “tags”and “pixels” are electronic files used to record information about how you browse the Site.
In addition, when you make a purchase or attempt to make one through the Site, we collect certain information from you - including your name, billing address, shipping address, payment information (incl. credit card numbers, email address and phone number). We refer to this information as “Order Information”.
When we refer to “Personal Information” in this Privacy Policy, we are making reference to both Device Information and Order Information.
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Furthermore, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
Based on the preferences you have shared with us, provide you with further information or advertising relating to our products and services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information as described above). For example, we use Magento to power our online store - you can read more about how Magento uses your Personal Information here: https://magento.com/legal/terms/privacy-shield. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations. Examples would include to respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted where necessary. If you would like to exercise this right please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Furthermore, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions or if you would like to make a complaint please contact us by e-mail at sales@frameworksports.com or by mail using the address details provided below:
Framework Sports & Marketing LTD, Unit 18A, Buriton Business Park, Mapledurham Lane, Weston, Petersfield, Hampshire, GU32 3NJ United Kingdom
