KidzLadder w/ Kids and Ladders DVD

We currently use either Royal Mail 24 or DPD courier service depending on the size/value of package. We aim to despatch all orders the same day they are received (excluding pre-orders) although this may not always be possible for reasons such as stock availability or volume of orders being processed on any particular day. In general, if an order is placed by 4pm (Excludes Singer Bag orders. The cut-off for all Slinger orders is 1pm) on a normal business weekday, Framework Sports will despatch via Royal Mail or DPD on the same business day.

The United Kingdom officially left the EU on 31st January 2020 and the 11 month transitional period ended on 1st January 2021. There are important changes that our customers purchasing from an EU country (or further afield) need to consider.

GOODS SOLD TO OVERSEAS CUSTOMERS

Please note that due to Brexit complications for exports, we have temporarily suspended all shipments to EU countries (excluding Ireland) until further notice.

You can return any item within 28 days of receipt for a refund or to exchange the same item (if applicable). If you wish to return goods, please ensure that the item is adequately packaged and include a brief note inside the parcel explaining the reason for return. We cannot be held responsible for items lost or delayed in transit on the way back to us. Please ensure all returns are sent to the following address:

Framework Sports & Marketing Ltd

Unit 18A Buriton Business Park

Mapledurham Lane

Weston

Petersfield

Hampshire

GU32 3NJ

You should arrange for the item to be returned to us using a carrier of your choice. We always recommend that returns are sent via recorded/tracked delivery as you are liable for the item until it is received and signed for by Framework Sports. Framework Sports shall only reimburse your return postage costs for a product if it is declared faulty by our returns department or if we have made an error when shipping out the original order. Faulty Product Returns: In some cases, we may be able to handle complaints about possible faulty products if you send us some pictures of the damage and we will endeavour to process the claim without receiving the item back. Please note we are not always able to process claims of faulty goods using images alone. All goods are inspected on return. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use.

Upon receipt of the returned goods by Framework Sports, we will give you a full refund of the amount paid (in GBP) or an exchange credit as required. Your refund will be issued within 14 days of receipt and the funds transferred using the same method as used in the original sale transaction.